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Aspire Medical Health at Conway PMS
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BBC Health News
  • UK human swine flu case: Why now, and what's next?02 Dec 2023 00:26What you need to know about the first confirmed case of a new type of flu, found in North Yorkshire.
  • Boris Johnson to apologise to Covid Inquiry but say he got big calls right02 Dec 2023 01:02But the former PM will argue robustly his government got many big pandemic calls right.
  • Covid inquiry: Earlier lockdown could have kept schools open, says Matt Hancock01 Dec 2023 16:42The former health secretary says avoiding action in autumn 2020 led to tougher lockdowns later on.
  • Norovirus: Winter vomiting virus cases rising30 Nov 2023 11:43Hundreds of people are now in hospital with norovirus, the latest NHS England figures show.
  • Strictly Come Dancing: Amy Dowden's blood clot after chemo01 Dec 2023 11:01The dancer, 33, says her "nightmare seems to be never ending" after a blood clot on her lung.
  • Family plea to 'take action' over ambulance delay deaths29 Nov 2023 06:27Christopher Hart, 50, was found dead in his Suffolk home while waiting eight hours for an ambulance.

Practice Policies

GDPR

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice team, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Click here to download the complaints and suggestions leaflet (DOCX, 53KB)

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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Plumstead (Main Branch)

Plumstead (Main Branch), 44 Conway Road, Plumstead, London, SE18 1AH

  • 020 8854 2042

Welling (Branch Site)

142-146 Bellegrove Road, Welling, Kent, DA16 3QR

  • 020 8854 2042
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Local Services
Motability
Your Service
Here
Macmillan
Cancer Support